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Ticket Connector

“Exchange data between your organisation and multiple service partners, customers and associated software solutions.”

ticket connector

Why do you need it?

With Ticket Connector, tickets created or updated at your ServiceNow instance are automatically translated and transferred to a third-party system without manual intervention. Similarly creates and updates within your partner’s system, automatically updating in your ServiceNow instance.

ticket connector

How does it work?

Ticket connector is a configurable and scalable solution that can be used for inbound and outbound REST and SOAP integration of your ServiceNow instance to other CSM or ITSM platforms externally or internally without the use of Middleware.

With a parameterised field mapping and value mapping solution designed, your organisation can easily onboard new e-Bonding integration setups with other managed service partners or customers.

The solution implemented supports both REST (JSON over HTTPS) and SOAP (XML over HTTPS) with a single API interface and common data model. The solution adopts a layered architecture to ensure modularity and provides standardisation and repeatability.

If you would like to test drive Ticket Connector for yourself our app is available for free on the ServiceNow app store, click the button below.