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File Archiver

“Extract, Decode and Archive file attachments from the system attachment database and target repository through predefined triggers and schedulers”

File Archiver

Why do you need it?

For organisations with governance and regulatory policies that require no file attachments to be stored in the external system, EDA enables the soft copy files to offload to the organisation’s file repository prior to the file purge process.

TCloud’s EDA solution is to extract and archive ServiceNow file attachments of various processes into an easy-to-search file system for your convenience and future reference.

file archiver

How does it work?

Files attached to various processes such as “Risks”, “Incidents”, “Requests” or any ServiceNow tables can be offloaded. This offload automation has a scheduler to run on an interval of your choice, e.g. Daily, Weekly, Monthly or periodically.

The destination folders are tailored to organisation needs (default filenames are stored in the format of [Process Name] – [Ticket Number] – [Attachment Creation Date and Time] – [Stored File Name (with its extension)] to avoid possible duplicates. e.g. “[incident] – [INC000001] – [2016-12-01 110510] – My FileName.doc”).

If you would like to test drive, File Archiver yourself our app is available please click the button below to contact us via email.