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Relate CI

RelateCI is a certified application built on the ServiceNow platform that automatically creates and updates the CI relationships between Configuration Items (CI) through predefined mapping rules.

Key Features

Automatically create or update CI relationships if the CI Reference field (lookup) is populated or updated
Daily scheduled job to automatically reconcile CI relationships based on predefined rules
Options to keep previous CI relationships formed if the reference value is changed
Scalable scripted solutions to cover all CI relationships such as Neighbour Devices etc

relate ci

How does it work?

ServiceNow Dependency Views Map (DVM) graphically display CIs that support application or business services and the relationships between CIs created through discoverable and non-discoverable (manual) processes.

RelateCI automates the maintenance of the non-discoverable CI relationships between CIs to minimise the manual process to create, define and delete CI relationships in DVM. Through predefined CI relationship type and its mapping rules, it automatically creates or updates upstream and downstream CI relationships instantly which ultimately gives you a comprehensive view of both discoverable and non-discoverable CIs in a single DVM.

RelateCI comes with 3 mapping rules which can be easily duplicated for other CI relationships:

Nested relationships between Business Capabilities 
Business Service and Business Service Offering
Technical Service and Technical Service Offering

If you would like to test drive, RelateCI yourself our app is available for free on the ServiceNow app store, click the button below.

relate ci